Shipping policy
Shipping Policy
Last updated: August 12, 2026
Thank you for shopping with Kotkoa. Our physical products are made to order and fulfilled by our print-on-demand production partners.
Where we ship
We currently ship physical products within the United States.
Order processing and production
Each physical product is made to order after purchase. Production begins after your order is received and may vary by product and print provider. The available shipping method and estimated delivery date are shown at checkout before you complete your purchase.
Shipping options and delivery estimates
Shipping options depend on the product, print provider, delivery address, and availability. The following delivery estimates apply to shipments within the United States:
- Economy shipping: from USD 3.99; estimated delivery in 4–8 business days after shipment.
- Standard shipping: from USD 4.75; estimated delivery in 2–5 business days after shipment for most print providers.
- Priority shipping: price calculated at checkout; estimated delivery in 2–3 business days after shipment, where available.
- Express shipping: USD 7.99 plus USD 2.40 for each additional item; estimated delivery in 2–3 business days, including production, where available. Express shipping is currently available only for eligible Bella+Canvas 3001 and Gildan 5000 front-print t-shirts.
Available shipping methods, final shipping costs, and the estimated delivery date for your order are shown at checkout. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other events outside our reasonable control.
Tracking
When tracking is available, you will receive a shipping confirmation email with tracking information after your order has been dispatched. Please allow time for the carrier to update tracking information.
Shipping address requirements
Please provide a complete and accurate shipping address at checkout. Shipping addresses must use Latin characters. Address Line 1 is limited to 35 characters and Address Line 2 is limited to 30 characters.
You are responsible for ensuring that the recipient name, address, city, state, and ZIP code are correct before placing an order. We do not provide address-validation services.
If you notice an address error, contact us immediately. Because production may begin shortly after an order is placed, an address change or cancellation may not be possible.
PO Boxes
Orders shipped within the United States may be delivered to a PO Box where the product size and carrier allow it. Please make sure that the ordered product fits your PO Box. Products exceeding 12 × 22.5 inches cannot be shipped to a PO Box.
PO Box delivery may take longer or involve delivery issues. If tracking confirms delivery to the address provided, we cannot offer a replacement or refund for a missing package.
Lost, delayed, or returned orders
If your order has not arrived by the estimated delivery date, please first check the tracking information, confirm that the shipping address is correct, and contact your local carrier or post office
If an order is returned because the address was incorrect, incomplete, unclaimed, or otherwise undeliverable, a replacement or refund is not guaranteed. Reshipping may require an additional payment.
Damaged, defective, or incorrect items
If an item arrives damaged, defective, or materially different from the product ordered, please contact us within 30 days of delivery with your order number, a description of the issue, and clear photographs where relevant.
Please do not send an item back unless we provide written return instructions. For full details, see our Return and Refund Policy.